L1 technical support analyst
Ahmedabad/GujaratOutsourced
...accurate, clear, and timely information.- Manage all L1 support tickets, ensuring proper documentation and resolution.- Meet service-level agreements (SLAs): 24 hours for basic issues and 72 hours for complex cases.- Achieve and maintain a Customer Satisfaction (CSAT) score above 95%.- Educate customers on product features and [...]
Category Customer Services & Call Centre
27 days ago in Hirist